Customer Service Step by Step | Smart eBook Shop - Home of Inspirational, Technical and Managerial eBooks

Book Title

Customer Service Step by Step by Jan Burnett

Customer Service Step by Step
Quick Overview

How to Keep Happy Customers! How many times have you read an email from a customer only to gnash your teeth and let out a stream of expletives that should not be spoken? One of the hardest things for an online business owner to handle is customer service. On the one hand you know you must honour the guarantee you placed on your site. On the other hand you have a proprietory interest in your "baby" and it is just not possible that someone doesn't love it like you do! Who is right? Who is wrong? Actually the answer is the same for each. That is not the issue. The issue is whether you want to win the battle but lose the war! In other words, you can spend many hours arguing back and forth with a customer and ultimately win that particular battle. Or, you quietly replace the product or give a refund promptly and courteously and you win the war. There are different types of customers and at some time it is practically a given that you will have a few that will take advantage of you. If you cannot accept that, the best thing you can do is close your business and remain an employee. However, if you are committed to success in your business learn how to save your business and your sanity by learning how to handle customer service. You can do that here, by grabbing your copy of this eBook!


Tags

Customer Service

OK, so you have read the marketing books about how to get traffic to your site and you have used some or all of what you have learnt. But what happens when they visit your site. Maybe they go on your mailing list, if you have one, maybe they buy or maybe they do nothing at all and never return. Industry statistics indicate the average web site converts a maximum of 1% of visitors to customers. That is not many when you consider how much work you have to do to get them to your site. What are the tricks to increase your visitor to customer buying ratio without spending megabucks on sophisticated CRM (customer relationship management) solutions. The e-commerce industry is awash with new services and hype about eCRM and vCRM. IDC Worldwide estimated that by 2003, US$90 billion would be spent on CRM initiatives for the very purpose of increasing visitor to customer ratio's.

Please Don't Order this product if you are looking for a fat book full of fluff. What you will get is a mini manual of high quality information that is written by Jan Burnett, who has put all these methods into practice. Jan shows you the simple steps to excellence in customer service! This report is about helping you to understand and implement the secrets of converting visitors to customers without spending megabucks. It makes you aware of the simple steps you can take to make your web business profitable. Here is a small sample of some of the tricks you will learn: How to use free research techniques to create customer focus How to choose the features for your web site that make it customer focused How to constantly mould your web site to have a better customer focus How to build profiled email addresses from your web site What are the typical hot buttons for Internet customers How to build credibility into your site to get visitors in a buying mood The customer friendly design elements ignored by most websites!


Customer Reviews View All
  • No reviews so far

Write Your Own Review

Login


Ebook
Smart

Search by

Category
  • Business and Money (49)
  • Computers and Technology (12)
  • Education and Teaching (3)
  • Family and Home Management (20)
  • Farming and Husbandry (4)
  • Gardening (16)
  • Health Fitness and Sports (15)
  • Hobbies (11)
  • Job and Career Development (2)
  • Leadership and Management (20)
  • Medical Books (38)
  • Online Business (37)
  • Others (17)
  • Parenting and Relationships (12)
  • Pets (20)
  • Sales and Marketing (7)
  • Self-Help (62)
  • Travelling (5)
  • Writing and Reading (14)
Price
  • $0 - $100 (364)
  • $100 - $200 (0)
Author
  • Aaron Downer (1)
  • Aaron Raduly (1)
  • Adam Fawcett (1)
  • Adele Casey (1)
  • Adele Swanson (1)
  • Adrianne Pellman (1)
  • Alan Hamill (1)
  • Albert Court (1)
  • Alexander Phillips (1)
  • Alice Graham (1)
  • Alice Morgan (1)
  • Alice Peart (1)
  • Allen Cummings (1)
  • Allen Harrison (1)
  • Allie Dawson (1)
  • Alyson Baxter (1)
  • Alyson Bryan (1)
  • Amanda Pearson (1)
  • Amanda Whiston (1)
  • Andrea Weber (1)
  • Andrew Kline (1)
  • Andrew Westfall (1)
  • Andy MacDonald (1)
  • Andy Sacker (1)
  • Angela Morrison (1)
  • Angela Wu (1)
  • Angie Plunkett (1)
  • Ann Muswell (1)
  • Annie Bushell (1)
  • Anthony Podosky (1)
  • Anthony Webster (1)
  • Anton Weeding (1)
  • Archie Beale (1)
  • Archie Vernon (1)
  • Arnold Butler (1)
  • Arthur Cavendish (1)
  • Ashley Madden (1)
  • Audrey Johnson (1)
  • Audrey Millar (1)
  • Austin Fargo (1)
  • Avril Beeton (1)
  • Barbara Cannell (1)
  • Barbara Ford (1)
  • Barbara Wellington (1)
  • Barry Lear (1)
  • Barry Miller (1)
  • Barry Morgan (1)
  • Barry Paulsen (1)
  • Ben Grant (1)
  • Bernard Andersen (1)
  • Beth Sayers (1)
  • Bethany Corbett (1)
  • Bina Omar (1)
  • Blaine Tollinger (1)
  • Bob Silber (1)
  • Bplan Chef (1)
  • Brett McFall (1)
  • Brian Keith Voiles (1)
  • Bryan Kumar (1)
  • Bryan Wallace (1)
  • Bud Austin (1)
  • By Leonard Cordell (1)
  • By Pru Nation (1)
  • Carol Thompson (1)
  • Carole Wright (1)
  • Cassy Farmer (1)
  • Catherine Bishop (1)
  • Cecily Carruthers (1)
  • Charles Abbott (1)
  • Chester Mallory (1)
  • Claire McFee (1)
  • Claire Nash (1)
  • Clare Rosemont (1)
  • Constance Redding (1)
  • Craig Maugham (1)
  • Crosier Sullivan (1)
  • Cyril Waterford (1)
  • Dan Lok (1)
  • Darren Walch (1)
  • David Crowe (1)
  • David Illes (1)
  • David McKenzie (1)
  • Dennis A. Curyer M.A (1)
  • Dennis Gaskill (1)
  • Diane Westmead (1)
  • Dick Merkell (1)
  • Donny Lowy (1)
  • Douglas Hanna (2)
  • Dr Irina Webster (1)
  • Dr. Radhika Venkata (1)
  • Dr. Yew Kam Keong (1)
  • Drew Gawler (1)
  • Edith Garfield (1)
  • Eileen Mayer (1)
  • Elizabeth St Denny MFA (1)
  • Ellen Wardle (1)
  • Elliot Patterson (1)
  • Ellis Wright (1)
  • Frank Edgley (1)
  • G. Fairweather (1)
  • Gail Matthews (1)
  • Gary Anderson (1)
  • Gene Berryman (1)
  • Geoffrey Leigh (1)
  • George Chapin (1)
  • George D Roberts Jr (1)
  • George DuPont (1)
  • George Franklin (1)
  • George Isaacs (1)
  • George Stewart (1)
  • Georgina Cundall (1)
  • Gloria Rae (1)
  • Grace Andrews (1)
  • Graeme Meadows (1)
  • Harold Fawcett (1)
  • Harold Marsden (1)
  • Harry Cornwell (1)
  • Harvey Watson (1)
  • Hayley Mayer (1)
  • Hazel Cunningham (1)
  • Helen Fox (1)
  • Helen Mullens (1)
  • Hoe Bing Lo (1)
  • Ian Waverley (1)
  • Inez Mallet (1)
  • Irene Palmer (1)
  • Ivan MacLean (1)
  • Jack Webster (1)
  • Jan Burnett (1)
  • Jane Foreman (1)
  • Jason Webb (1)
  • Jeff Warne (1)
  • Jenny Cartwright (1)
  • Jerry McColl (1)
  • Joe Boxall (1)
  • Joene Palmer (1)
  • John Kilpatrick (1)
  • John Williams (20)
  • Joseph Miller (1)
  • Joyce Kennedy (1)
  • Jules Byrnes (2)
  • Julie Parker (1)
  • Karl Matthews (1)
  • Kate Spencer (1)
  • Kathleen Corbett (1)
  • Kathleen Talbot (1)
  • Kathryn Goebels (1)
  • Kathy Bartlett (1)
  • Kathy Morton (1)
  • Ken Black (1)
  • Ken Smythe (1)
  • Kevin Birch (1)
  • Kevin Fichtner (1)
  • Kevin Witten (1)
  • Laksman Veeravagu (1)
  • Lara Chambers (1)
  • Larry Scott (1)
  • Laurie A. Wall (1)
  • Lenny Eng (1)
  • Leslie Farwell (1)
  • Lester Watts (1)
  • Lewis Forster (1)
  • Lilah Borden (1)
  • Lois Fordham (1)
  • Louise Lofton (1)
  • Louise Slavnic (2)
  • Madeleine Frazier (1)
  • Maggie Norris (1)
  • Malcolm Ayres (1)
  • Malcolm Watson (1)
  • Marc Sanders (1)
  • Marcie Hoff (1)
  • Marcie Holden (1)
  • Margaret Rutherford (1)
  • Marilyn Cochran (1)
  • Marilyn Martyn (1)
  • Marion Beale (1)
  • Marion Udall (1)
  • Mark Carnell (1)
  • Mark Hamble (1)
  • Marta Coleman (1)
  • Martin Wesley (1)
  • Martin Wicks (1)
  • Martine Goodman (1)
  • Martine Hellyer (1)
  • Mary Barnes (1)
  • Mary Havelock (1)
  • Mary Wallman (1)
  • Mary Webster (1)
  • Mary Wells (1)
  • Matt Cowell (1)
  • Maureen Pace (1)
  • Maureen Parnell (1)
  • Max Clarke (1)
  • Max Gossage (1)
  • Maxwell Vaughan (1)
  • Megan Worsley (1)
  • Mel Griffin (1)
  • Melanie Barnett (1)
  • Melvin Walsh (1)
  • Michael Ambrosio (1)
  • Michael D. Russo (2)
  • Michael Russo (1)
  • Michael S. Johnson (1)
  • Michael Shenker (1)
  • Millie Harrison (1)
  • Milton Bradford (1)
  • Molly Parfitt (1)
  • Monica Evatt (1)
  • Monica Woodhall (1)
  • Morris Doleman (1)
  • Morton Keogh (1)
  • Murray Haven (1)
  • N. Isaacs (1)
  • Nancy Cole (1)
  • Nelson Nash (1)
  • Neville Amis (1)
  • Norman Falconer (1)
  • Pamela Archer (1)
  • Pamela Parsons (1)
  • Patricia Baldwin (1)
  • Patricia Coleman (1)
  • Patricia Krenik (2)
  • Patrick Iwobi (1)
  • Patrick J. Ryan (1)
  • Patsy Highfield (1)
  • Patsy Weedon (1)
  • Pattie Worthington (1)
  • Patty Baldwin (2)
  • Patty Baldwin and Kathy Quackenbush (1)
  • Patty Baldwin and Lori Chambers (1)
  • Patty Baldwin and Teresa King (2)
  • Patty Clifton (1)
  • Paul Barrs (10)
  • Paul Brough (1)
  • Paul Irving (1)
  • Paul Kennedy (1)
  • Paul Prissick (1)
  • Paul Tunde Raji (1)
  • Pete Harmon (1)
  • Peter A. Bothwell (1)
  • Peter Batty (1)
  • Peter Mason (1)
  • Peter Wodehouse (2)
  • Phil Allard (1)
  • Phillipa Windsor (1)
  • Piet Mesmer (1)
  • Rachael Mah (1)
  • Radhika Venkata (1)
  • Rick Madden (1)
  • Rob Orloff (1)
  • Robert Ashe (1)
  • Robert Grubbs (1)
  • Robert Howard (1)
  • Robert Plank (1)
  • Robert Wisner (1)
  • Roberta Chapin (1)
  • Rod Purnell (1)
  • Ron Smith (1)
  • Rose Butterworth (1)
  • Rozey Gean (1)
  • Ryan and Jan Sawyer (1)
  • Ryan Sawyer (1)
  • Sal Vannutini (3)
  • Sam Arnott (1)
  • Sameer Khan (1)
  • Seymour Wells (1)
  • Sharon Wicks (1)
  • Shaw Finn (1)
  • Shelley Smith (1)
  • Shelly McNeil (1)
  • Shirley Campbell (1)
  • Stacy Fox (1)
  • Stan Smith (1)
  • Stephanie Mallet (1)
  • Stephen Dyson (1)
  • Steve A. Yakim (1)
  • Steven James (1)
  • Stuart Wolfe (1)
  • Stuart Wood (1)
  • Suzanne Gallop (1)
  • Suzanne Webster (1)
  • Sybil Hurley (1)
  • Sydney Stewart (1)
  • Sylvia Meldrum (1)
  • Sylvia Sage (1)
  • Tammy and Mel Griffin (1)
  • Ted Ciuba (1)
  • Teresa King (4)
  • Terry Martyn Jr. (1)
  • Terry Ploughman (1)
  • Terry Telford (1)
  • Tim Swike (2)
  • Tim Wormald (1)
  • Timothy Ash (1)
  • Timothy Love (1)
  • Tom Hua (2)
  • Tom Moore (1)
  • Tracey Warren (1)
  • Vaughan Midson (1)
  • Victor K. Pryles (5)
  • Vlad Slavnic (1)
  • Wal Shermann (1)
  • Wallace Easton (1)
  • Wally Barrett (1)
  • Ward Oxley (1)
  • Warren Davis (1)
  • Warren Sansom (1)
  • Wayne Morrison (1)
  • Wendell Avery (1)
  • Wendy Allthorp (1)
  • Wendy Atkinson (1)
  • Wendy Hargreaves (1)
  • Wesley Morton (1)
  • Will Johnson (1)
  • Wilma Sutton (1)
  • Zoe Zhao (1)
  • Read more
  • Hide

Price Range

Select the price range for better search

Latest Reviews

Disaster Preparedness Kit by Rod Purnell

Nice Book

I was searching for this book for long time. Very informative!

Review By: Sangita Kumbhar
101 Facts About the Human Body by Radhika Venkata

Great Insight to human physiology and anatomy!

This eBook is well researched and well written. I gave me great insight into the human body. It is ...

Review By: Gerry Park